Refund policy

Returns and Refunds

Because coffee is a consumable food product, Mayita’s Café cannot accept returns of opened or delivered coffee based on personal taste, grind selection, or customer preference. Returned food products cannot be restocked or resold.

If your order arrives damaged, defective, contaminated, or different from what you ordered, contact us at support@mayitascafe.com within seven days of delivery. Include your order number, a description of the problem, and photographs of the product and shipping package when applicable.

If we confirm that an item was damaged, defective, or shipped incorrectly, we may provide a replacement or refund at no additional cost. Do not return a food product unless Mayita’s Café provides return instructions.

Cancellations

Orders may be canceled only before fulfillment or roasting has begun. Once an order has entered production or has been transferred to the fulfillment partner, cancellation may no longer be possible. Contact support@mayitascafe.com as quickly as possible with your order number.

Missing or Delayed Shipments

Carrier delays do not automatically qualify for a refund. If tracking indicates delivery but the package cannot be located, or if tracking has not updated for an extended period, contact us so we can work with the fulfillment partner and carrier. Claims may be subject to the carrier’s investigation and filing deadlines.

Approved Refunds

Approved refunds are issued to the original payment method. Processing times vary by bank or payment provider and may take several business days after the refund is submitted.

Nothing in this policy limits any rights available to customers under applicable law.